Understand how hotel bookings work end to end — room types, rates, availability, and confirming reservations accurately so the front desk runs smoothly.
Who is this for?
New reservation or front-office staff
Receptionists who also handle bookings
Anyone preparing for a hotel role
What you’ll learn
Read and manage room availability
Take and confirm a booking correctly
Explain rates and room types clearly
Avoid common reservation mistakes
Syllabus
1Room types and rate basics
2Checking availability
3Taking a reservation
4Changes and cancellations
5Handover to the front desk
Sample
A short preview video and a sample scenario will be available here soon.
Frequently asked questions
Is this different from the reception course?
Yes — this focuses on bookings, rates and availability rather than the front desk itself.